The woman claims that the online shopping app has run a scam, claims that they are “hiding genuine products and…”

A screenshot of the viral video (Image/Instagram)

An Instagram content creator has alleged that Bengaluru-based online shopping app Myntra is running a scam. She claimed they “deliver different brands than originally ordered and even hide the original brands.”

Sharing a clip on Instagram, Harshita Bhardwaj Tiwari said that she ordered a pair of footwear from Myntra. She went on to claim that the site delivered her a product from a completely different brand and tried to hide the brand name by pasting a fake sticker over it.

The video shows the unpacking of the order. When he opened it, he removed the shoe and removed the fake sticker pasted over it, which he claimed was an attempt to hide the original brand name.

“You order a product from one brand and they send something completely different from another brand. The worst part? They even try to hide the original brand,” she captioned the clip.

The clip shows her unboxing the shoes, only to discover they were from a brand called ‘Dressberry’. According to Tiwari, she had ordered the ones from ‘Mast and Harbour’.

Meanwhile, the now-viral post prompted a comment from Myntra itself.

“Dear customer! Despite our continuous effort to provide a smooth experience, such a situation is not what we had in store for you. To recover your account, please share your registered email/contact number and 21-digit order number. via DM so that we can act quickly on your -AS,” the company wrote in the comments section.

Here’s how netizens reacted

Netizens quickly took to the comments section, with several claiming the video was fake. However, many others have shown their support to Tiwari, expressing their concern over the same.

“I feel the video is rigged!” one user wrote.

Another user commented, “Myntra is the best, never had a bad experience with delivery, quality etc.”

A third wrote: “I ordered mango. They sent me a fake one. The quality was horrible.”